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Case & client management

Who you are acting for. And everyone connected to them.

One record per client holds the people, the organisations and the relationships between them, so a conflict check traverses a map rather than searching a surname.

ClientsScreening…
2,409
Total clients
2,387
Conflict clear
22
Need review
DH
Delacroix Holdings
Commercial
Queued
Cross-referenced 3 related parties
PE
Petrakis estate
Probate
Queued
Cross-referenced 2 related parties
HV
Halvorsen Pty Ltd
Commercial
Queued
Shares a director with Meridian Pty Ltdshared director
Screening your client list…
Data
Built and hosted in Australia
Trust accounting
Law Society of NSW certified
Audit
Every action attributed
Most relevant toFor Support Staff
What changes

Know every client cold.

Top three benefits your firm will notice.

One record, every connection

People, organisations, related parties and the matters they touch, held as a map rather than scattered across inboxes.

Conflict checks traverse relationships

The check runs across every mapped relationship on every matter and contact the firm holds, so a connection two steps out still surfaces.

Context before you pick up

Every matter, document and message for that client on screen before the call starts.

Customer Management

The conflict you miss is never the obvious one.

It’s the shared director on an unrelated file that catches firms out.

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How it works

The mechanism, in order.

No setup screen and no configuration project. This is the sequence a matter actually moves through in Customer Management.

01/ 04

One contact record

See it on your own matters
  1. One contact record

    A contact is created once, as a person or an organisation, with the relationships recorded: director, subsidiary, spouse, related party, referrer.

  2. Matters attach on both sides

    Matters attach to the contacts they involve, on both sides where both sides are known to the firm.

  3. Conflicts traverse the map

    A conflict check traverses that map rather than searching text, so it catches the connection a surname search misses.

  4. Checked before conversion

    A conflict check can be run any time after the quote is created and is required when the user converts it if it has not already been run.

    Recorded, attributed, exportable
Customer Management FAQs

Your team has questions. We have answers.

Ask us yours

Across mapped relationships on every matter and contact the firm holds, not a manual cross-reference or a name search.

It surfaces what it finds and records the check. The judgement stays with your firm, with the reasoning kept on file.

Contacts and their matter history migrate together in one structured import, reviewed against your source system and signed off before go-live. See our migration process

Yes, and that is exactly the situation the relationship map exists to surface.

No. Contact history migrates with the contact, reviewed before anyone relies on it as current. See our migration process

Platform

Other platform features

See Customer Management in action

A focused 30-minute walkthrough with a specialist who understands legal practice and compliance.